Privacy Policy

Effective from: 19/05/2023

Last Reviewed: 19/05/2023

Whitestone Plumbing (hereinafter referred to as “we,” “us,” or “our”) is committed to protecting the privacy of our customers and users (hereinafter referred to as “you” or “your”). This Privacy Policy governs the collection, use, and disclosure of personal information when you engage with our plumbing services and use our website (hereinafter collectively referred to as the “Services”).

By engaging with our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, please refrain from using our Services.


  1. Information We Collect

We may collect personal information from you when you contact us, request our services, or interact with our website. The types of personal information we may collect include, but are not limited to:

  • Name
  • Contact information (such as phone number, email address, and physical address)
  • Billing information
  • Appointment preferences
  • Any other information you choose to provide to us
  1. Use of Information

We use the personal information we collect for the following purposes:

  • Providing and maintaining our plumbing services
  • Responding to your inquiries and fulfilling your requests
  • Processing payments and managing billing
  • Scheduling and managing appointments
  • Improving our Services and customer experience
  • Sending you relevant updates, newsletters, and marketing communications (if you have opted-in)
  • Complying with legal obligations and resolving any disputes
  1. Sharing of Information

We may share your personal information with third parties in the following circumstances:

  • With your consent: We may share your information with third parties if you provide your explicit consent.
  • Service providers: We may engage third-party service providers who assist us in operating our business and providing our Services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
  • Legal requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request from a governmental authority.
  • Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  1. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

  1. Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You may also have the right to object to or restrict certain processing activities. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided at the end of this Privacy Policy.

  1. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication. Please review this Privacy Policy periodically to stay informed of any changes.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Unit 1 & 2,
2 Girls Trading Estate,

01745 563296

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